Shipping policy

At PromMiss Dresses, we want you to love your dress. Pretty simple, right?  If you're not completely satisfied with your order, we will do everything we can to try and make it better! 

ALL IN STORE PURCHASES ARE FINAL.  THIS POLICY ONLY APPLIES TO ONLINE ORDERS.  *Subject to change at store's discretion!

Here is a simple run-down of the rules and procedures for returns and exchanges:

• Items can be returned for store credit only, issued in the form of store credit. We cannot issue refunds.
• All returns must be postmarked within 3 days of the date that you receive your order.
• Dresses must be in their original condition with tags attached and no signs or wear, wash, damage, alterations, stains or odors.
• Items restricted from Returns/Exchanges are: Bridesmaids, Sale Items and Special Orders.
• The shipping cost of exchanges and returns will be paid for by the customer.
• Returns/exchanges are accepted ONLY with a Return Authorization Number (RA#). Otherwise the package will be denied and returned at the customers expense.
• Please allow our team 5-7 business days to process your return once it is received at our store.
• Please note that the exchange is subject to availability. If we do not have the item and size in stock when we receive your return, we will process the return as store credit.

Email rachel@promissdresses.com with your order number to initiate a return or exchange.